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By Lindsey Churchill

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However, only one paper has appeared directly on the topic of question-response sequences from this group. That is a paper by Merritt (1976). ) In an analysis of conversation during customer-server encounters Merritt proposes four ways in which two question-answer pairs can be linked together: by chaining, by Overview 23 coupling, by embedding, and by elliptical coupling. } Her analysis refines and extends Sacks' concept of "adjacency pair," an important concept informing the present analysis as well.

A nod) response .... A question appears to be a behavior pattern, and is as real-but as hard to pin down-as other behavior patterns: aggressiveness, deference, anxiety, or embarrassment. No inclusive definition can cover the paitern and at the same time meet the demands of scientific parsimony (1957, p. 5). 2. The chain maxim seemed perfectly clear when we started the coding, but it soon proved to be inadequate to handle all the cases. We found ourselves forced to refine the statement of the chain maxim in the process of trying to apply it.

I present them in some detail because they show that we the coders had the same kinds of problems that the hearers did in responding to questions. That is, no matter how strictly we told ourselves to follow the coding rules, we invariably found ourselves using Garfinkel's "etcetera" property. Our difficulties here document the kinds of difficulties that Garfinkel found in his study of coding (1967, pp. 18-24}: 1. It is more difficult to locate questions in a transcript than it might appear at first because there is no single universal criterion or set of them Direct answers to questions 35 by which one might do so.

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